To make your account secure;

Our major priority in Papel is security and we are investing in this, but do not let this reduce your own protection. The measures we take cannot compensate for your safety error. It is very important that our customers take advantage of the account security tools and suggestions we offer and never share access to the account.

You have to do;

1. Use two-factor (2FA) Authentication for login to your Papel account.

2. Secure your registered Papel email account with a strong password and Dual Authentication (2FA).

After you create an account, your account must be verified before using the deposit methods or starting to trade.


Laws and regulations require us to verify your account by asking who you are and where you live. Papel takes all precautions to prevent fraud and fully complies with KYC and AML regulations for the trade of digital assets.

What you need to verify an account

The following documents must be uploaded to your account for medium or professional verification or account information update.

Valid Identity Documents Issued by the Government;

  1. Passport
  2. Identification Card (Front and Back sides)
  3. Driver's License (Front and Back sides)

NOTE: Please make sure that your ID photos/scans meet the id image requirements that are list below.

Certificate of Residence;

  1. Passport
  2. Paid bill for your name (water, electricity, gas, internet, phone)
  3. Certificate of residence

Identity Image Requirements;

You must upload an authentication photo for the middle verification level.

Wrong Use

Identity card picture should not be blurred.

The edges can't be cut.

All documents must be colorful. The texts on the document should be read clearly and without any correction should be made.

Document Requirements Reasons for Rejection
Full Color Document Black and white or grayscale document
All the details in the document must be legible
  • Watermark usage
  • Blurry image
  • Fake document
Documents are upright Documents turn sideways or flipped down

Send documents;

Go to Account Verification page for upload all the required documents to your Papel account.


For an authentication photo (IDCP), you must have a photo taken with an id in one hand and a handwritten note in another hand. Handwritten note and text on identity must be readable.

Important Note: On paper, you must have that day's date and signature.

NOTE: Use a high quality photo and make sure the text and numbers in the ID Card are readable. All your face and arms must be visible.